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Returns Policy

REFUND POLICY

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We operate a 14-day returns policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns on perishable items (such as coffee or chocolate), sale items or on our gift cards.

To start the returns process, please contact Team Moyee Coffee on hello@moyeecoffee.ie

If you are eligible for a return, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You shall bear the cost of returning the goods. We advise you to use a tracked, insured service, as you are responsible for the goods until they are received by us.

We’ll then inspect the returned items to make sure they are in the original resalable condition and refund the cost of the goods. Please note it can take some time for your bank or credit card company to process the refund.

Damaged or Faulty Goods 

In the unlikely event that a product you purchase from us is faulty or damaged, it can of course be returned to us for a full refund or replacement.

You must notify us by email at hello@moyeecoffee.ie within 7 days of receipt of your goods and we’ll send instructions on how to returns the damaged goods.

Goods Under Warranty

We advise you to consult the warranty documentation enclosed with certain coffee machines and brewing equipment. If there is a fault with the product covered under warranty, please contact us on hello@moyeecoffee.ie with more information and we will inform you if the issue is covered by warranty and the steps to take to arrange repair or replacement, if required. 

In some cases (such as with Sage Coffee Machines) you may need to contact the product manufacturer directly first, who will authorise a repair or replacement.

Please contact us at hello@moyeecoffee.ie if you have any questions about our Returns Policy.

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