If you are looking for your account, we now do not have an account system in place at the moment. Anyone with a previous account and is looking to make a change to their order or subscription please contact us here and we will be glad to help > firstname.lastname@example.org. Any other queries relating to accounts please also contact us on the above email address.
Our FairChain Subscriptions are shipped on the last Wednesday of every month meaning they should be with you by the weekend (for Irish deliveries).
Yes, we will ship the subscriptions the week of the 12th December to make sure they’re with you in time for gift-giving!
Please add a comment to Order Notes in the Cart Page during checkout or email email@example.com if you want to change the delivery address after the first delivery i.e. if you want to give the first one as a gift and have the rest delivered directly.
We strongly recommend you use a work address for delivery purposes. We’ve also included phone number as a required field to make it easier for our delivery people to find you.
As mentioned above, we ask for a contact number so our delivery partners can contact you during delivery. We may also contact you if there are any questions about your order or unexpected delays.
We recommend buying beans and grinding coffee freshly at home but we also grind on demand for your order.
You can select Filter or Wholebean. Filter is great for the following:
Your da’s classic filter machine
We aim to have one-off orders with you within 4-5 business days at busy periods but we aim for 1-2 business days.
If there are any delays or stock becomes unavailable we will keep you informed right away.
Deliveries outside of Ireland can take longer than 4-5 business days so please contact us for an accurate timescale.
Yes, we deliver to UK and worldwide. Please see delivery charges in Payment Info section.
Delivery prices are through An Post and tracker and signature delivery is available at additional cost. Please contact us for more info.
Get in touch at firstname.lastname@example.org and we’ll make the change.
We make every effort to make sure our products and descriptions are accurate. If you feel the product does not live up to our standards, please contact us at email@example.com and we’ll try to rectify your concerns immediately.
No, we take credit card security seriously. We use Stripe and PayPal for online purchases who use encrypted payments to connect with your bank and authorise payments.
Yes! Contact firstname.lastname@example.org about our Office Pricing Plans and workplace coffee solutions.
Our Dutch partners recently published their radically transparent Impact Report for 2016, including links to appendices, sources and other information we mention on our site. You can check it out here.